Provide updates on the status of the passport application.All documents must be verified and checked by specially trained staff. Find out more about our documentary requirements here: Ī Customer Service Hub Agent can confirm if supporting documents have been received but they cannot tell you if they are correct. If we ask for further documents, the estimated issue by date will change based on when these are submitted to the Passport Service. Over 90% of passports will issue on the estimated issue by date where the correct documents have been submitted. Please note that a Customer Service Hub agent won't have any additional information available if your application is progressing in line with our current turnaround times. Please use the tracker if you are looking for an update on the progress of your application: ![]() The online tracker is the fastest way to check on the progress of your application. Agents are available through our phone and webchat services from Monday to Friday, 9am to 4.30pm. The Customer Service Hub helps thousands of customers every week. Get a resubmission link Customer Service Hub We will send the link to the e-mail on the Passport Online application within 5 working days. This will send you a link without you needing to speak with one of our Customer Service Hub team. ![]() If you need a resubmission link, please complete this form. Contact the Passport Service Resubmission links
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